Terms & Conditions

Booking & Payment Policy

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• A deposit of 50% of the total tour cost is required to confirm your booking.

• The remaining 50% must be received no later than 30 days prior to your departure date.

• Full payment must be completed before Soha Voyage can begin processing your Bhutan visa application.

• Failure to meet payment deadlines may result in cancellation of the booking, subject to the cancellation charges outlined below.

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Amendment Policy

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• If you wish to change your travel dates or itinerary after booking confirmation, please notify us in writing as soon as possible.

• Amendments requested more than 30 days before departure will be accommodated where possible at no additional charge.

• Amendments requested within 30 days of departure may incur additional costs depending on supplier and accommodation availability.

• No-shows (failure to join the tour without prior written notice) will be treated as a cancellation with 0% refund.

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Visa & Travel Documentation

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• Soha Voyage will manage the Bhutan visa application process on your behalf once all required documentation (passport copy, passport-size photographs, and personal details) and full payment have been received.

• Clients are responsible for ensuring their passport remains valid for at least 6 months beyond their intended date of departure from Bhutan.

• Soha Voyage cannot be held responsible for visa refusals resulting from incomplete or inaccurate information provided by the client.

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Cancellation & Refund Policy

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Tour payments contribute to costs that are largely committed in advance — including accommodation, transportation, guides, permits, and administration. As these costs are non-recoverable once incurred, the following cancellation charges apply:

• 30 days or more before departure — 10% of total tour cost

• 15–29 days before departure — 30% of total tour cost

• 7–14 days before departure — 50% of total tour cost

• 3–6 days before departure — 80% of total tour cost

• 48 hours or fewer before departure, or no-show — 100% of total tour cost

All cancellations must be submitted in writing by the person who made the original booking. Refunds, where applicable, will be processed within 14 business days via the original payment method. Once a tour has commenced, no refund will be issued for any unused services, early departures, or missed portions of the itinerary. Any costs arising from early departure or itinerary changes requested by the traveler will be borne entirely by the traveler.

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Itinerary Changes

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• Soha Voyage endeavours to deliver your itinerary exactly as planned. However, certain circumstances beyond our control — including adverse weather, road conditions, or government directives — may require adjustments to the schedule.

• In such cases, Soha Voyage will make every effort to provide suitable alternatives of equivalent standard.

• No refund will be issued for itinerary modifications made necessary by circumstances outside our control.

 

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Travel Insurance

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• While mandatory travel insurance for Bhutan was lifted on April 23, 2024, Soha Voyage strongly recommends that all travelers obtain comprehensive travel insurance prior to departure.

• Recommended coverage includes trip cancellation, emergency medical expenses, evacuation, and personal liability.

• Soha Voyage accepts no responsibility for any costs, losses, or damages arising from a traveler's decision not to hold adequate insurance.

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Health & Safety

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• All travelers must disclose any pre-existing medical conditions at the time of booking. This information is treated confidentially and is used solely to ensure your safety and comfort during the trip.

• Travelers are responsible for ensuring they are in good physical health and adequately prepared for the activities included in their itinerary.

• Soha Voyage reserves the right to exclude a traveler from specific activities if, in the reasonable opinion of our guides, participation would pose a risk to that individual or others.

• Soha Voyage accepts no liability for injuries, illnesses, or accidents occurring during the tour.

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Liability

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• Soha Voyage acts as an organiser and coordinator of travel services provided by independent third parties, including hotels, transportation providers, and licensed guides. We do not own or operate these services and cannot be held liable for any loss, damage, injury, or disappointment caused by third-party providers.

• In the event of a complaint, Soha Voyage will act in good faith to assist in resolving the matter with the relevant provider.

• Travelers are solely responsible for their personal conduct and belongings throughout the duration of the tour.

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Force Majeure

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• Soha Voyage shall not be held liable for any cancellation, delay, or modification to services caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, political instability, strikes, or government-imposed restrictions.

• In such events, Soha Voyage will make every reasonable effort to offer alternative arrangements. However, refunds cannot be guaranteed where costs have already been committed to third-party suppliers. Travel insurance is strongly advised to cover such eventualities.

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Dispute Resolution

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• In the event of a dispute, both parties agree to first seek resolution through good-faith negotiation and, if necessary, mediation, before pursuing formal legal proceedings.

• These Terms and Conditions are governed by the laws of the Kingdom of Bhutan. Any unresolved disputes shall fall under the exclusive jurisdiction of the courts of Bhutan.

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Code of Conduct

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• Travelers are expected to respect Bhutan's cultural traditions, religious customs, and environmental regulations at all times.

• Soha Voyage reserves the right to terminate a traveler's participation in a tour, without refund, if their behaviour is deemed inappropriate, disruptive, or disrespectful to local communities or fellow travelers.